Have You Made the Shift To Boss Yet?
by Talmar Anderson
Do you remember your shift to being a boss? The title certainly came before the mindset. Eventually your meaning of the word “Boss” likely moved from something like “someone that micro-managed or worked to make your life difficult” to “a person making things happen for clients AND staff!” So what was the shift? What changed?
Remember the days when you used to be the person calling in? Maybe YOU were always a good employee. Most of us (yep even me…sorry Sandy Lemmon) tested the limits of one supervisor. As an inexperienced employee, did you ever feel a need to be anywhere but where you had a responsibility to be overcome you? Dialing into the office and hoping to get away with taking an extra day because you’re*** cough, cough*** sick? Many, many years later I am sure it was transparent and I am thrilled to see that my personal mis-steps were relatively mild behaviors. Wooof…there are some crazy, outrageous employee stories. But we can get back to that later.
Your perspective changed. We gained the experience as either a supervisor, manager or now as a business owner. As a business owner never are you more aware of the resources and energy that go into keeping your staff (be they independent contractors or employees – whether remote or on site);
- present and engaged,
- working towards the business’ best interests and
I know this does not sound very family-friendly, warm and squishy or culture forward but it is important that the business owner first recognize that it is your responsibility to build and set up your company to work as a business. Then you are starting to assess decisions as a boss.
Looking back, your shift came, not when you took on a new title or started the business but, when you started making decisions that were difficult. You learned that you could not make EVERYONE happy. You experienced siding with your employees. You experienced firing because of a critical customer service error. You have had to discipline and document lack of performance or personal behaviors. With each interaction your perspective changed. You know now:
- apparently not everyone feels the need to brush their teeth before coming in for interviews.
- employees may think it is ok to store their extra drugs in the reception desk.
- that staff may believe it is entirely appropriate to yell at you/clients if they are having a bad day.
- the independent contractor may hold your product or project work for more money that originally agreed upon.
The one piece I have seen over and over again, I want to share with you. You won’t believe me when I tell you. But the truth is…they did not know it was inappropriate. It seems obvious to you because of your experiences, education and role models. We can easily see that they did not have the exact same path as you. Seriously. No one has sat them down and taught them professional do’s and don’ts. And this is where a good boss can set themselves apart from a bad boss. This is where the foundation for business success starts.
There is a person behind that resource and title. Your business success will not be only defined just by how much money it makes. It’s about building relationships. A good boss creates tools, systems and resources to educate and inform staff how to work with clients, work for their managers and /or supervise others. A GREAT boss gives employees access AND the time to guide and direct actions. They share perspective that can influence, inspire and advise. Now you are a part of the SHIFT in their perspective.
Now GO! Grow!
Can you relate to this? Been a boss or working on being a great boss? Are you growing or dreaming about growing your team? Sign up for Talmar It Up‘s new weekly blog! “The Good Enough, The Bad and The Ugly Behavior” – we will be sharing true stories about hiring and managing employees with insights on how find, build up and manage people you love to work with!